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Frequently asked questions
FAQ
To customize a remote panel create a new one or go to step 4:
1. Go to "My panels" in the side bar
2. Click the "+" button
3. Choose a name to your new panel and click "create"
4. In the panel window click on the 3 dot icon and choose "add controller"
5. Choose your controller type
6. Customize it with your desired controller settings
7. Click the "save" icon
8. Drag it freely to the desired place on the screen.
1. Make sure that your computer and your phone are connected to the same WiFi
2. Make sure that your firewall or antivirus doesn't block the InfiniMote computer program from answering the scanning message
3. Try to increase the scanning time to find computer in slower networks, in order to do so follow these steps on the InfiniMote Android app:
1) Go to "Settings" in the side bar
2) Click "Scanning timeout"
3) Choose the desired timeout
If the above steps didn't help, proceed to step 4:
4. Try connecting to your computer manually by clicking the magnifying glass icon. There you can find further instructions.
If you still cannot access your computer you are welcome to contact our support at infinimote.info@gmail.com
The required password is the password which you defined on the InfiniMote PC program.
***To get an explanation about the two types of passwords: put your mouse cursor on top of the "?" icon in the "settings" tab on the InfiniMote PC program.
To define a new connection password on your PC:
1. Go to the settings tab.
2. Check the desired password type or both of them
3. Enter your new password
4. Click the "update changes" button
This happens when you try to launch the program when it is already open.
Please note that the infinimote PC program may run in the background like similiar programs waiting for connection such as Skype for example.
If you cant see the Infinimote window, it is possibly hidden in your task bar.
Check out the "Setup First Usage" document at the bottom of the "Get Started" page for more details and screenshots, which might better explain the solution.
Haven't found the solution to your problem? Our solution hasn't fixed your problem? Contact our support team
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